We are pleased to confirm that the Texecom Cloud and Texecom Connect service reliability has been restored.
Our programme of over-the-air SmartCom firmware upgrades has successfully reestablished the reliability of the service. The vast majority of SmartCom communicators that were running old firmware (V2.00.01 and below) have been updated.
There are still a small number of SmartCom communicators running old firmware that we have been unable to update, as we have not been updating systems that are armed. We will continue to attempt to update these remaining systems as they become available.
Should you continue to have any specific site issues please visit our dedicated support area on our forum called ‘Texecom Cloud Issues as of 7/12/19 Support and Troubleshooting’, contact our technical team at techsupport@texe.com or call 01706 212524.
We would like to thank all our installers, and system users, for your patience and understanding during this process.